Returns & Exchanges
At TCB JEANS OFFICIAL WEBSHOP, we strive for your complete satisfaction with our heritage-inspired denim. If your garment does not fit perfectly, you may return or exchange unworn, unwashed items with original tags within 14 days of delivery.
Initiate Request
Contact our customer support team via email with your order number and the reason for your return or exchange to receive an authorization code.
Prepare Package
Securely pack the items in their original packaging, ensuring all TCB labels and hardware remain intact and protected during transit.
Ship Items
Send the package using a tracked shipping service to our warehouse in Japan; please note that customers are responsible for return shipping costs unless the item is defective.
Quality Inspection & Refund
Once our artisans inspect the returned items for original condition, we will process your refund or ship your exchange size within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing